This work presents a model of trust as it relates to the management of information technology (IT). We comment on the definition of trust as applied to contemporary business environments, and discuss the associated risks due to the complexity of modern globalized relationships. This work focuses on IT management, emphasizing the necessity of aligning organizational strategies with a company’s activities as recent studies have concluded that organizations that exhibit “business-focused” IT management are subject to less risk. In this context, our proposed model enables the evaluation of trust as it relates to IT management, by means of metrics that are related to business factors. A field application of this model demonstrates the relevance of measuring trust as a means to mitigate business risks related to IT management.
Information Technology (IT) Management; Information Systems; Trust.
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THE INTERNATIONAL JOURNAL OF FORENSIC COMPUTER SCIENCE - IJoFCS
Volume 5, Number 1, pp 30-37, DOI: 10.5769/J201001004 or http://dx.doi.org/10.5769/J201001004
A Model of Trust Applied to the Management of Information Technology
By Dayse Benzi, Rafael Sousa Júnior, and Victor Benzi
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